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Cancellation Policy

Membership Terms and Conditions

Welcome to Plan Academy! Please take the time to read and understand these Membership terms and conditions (Membership Terms). They govern your (your or you) use of the Plan Academy service (Site) as a member.

Once you click “I agree”, you agree to the Membership Terms as a legally binding contract between you and Plan Academy Incorporated. If you do not want to agree to these Membership Terms, we’re sorry but our friendship will have to end there!

In these Membership Terms, Content means all the content available on the Site including tutorials, courses, videos, eBooks, sample files and user forum content.

1. Payment Plan Agreement Contract

MONTHLY PAYMENT PLAN MEMBERSHIPS

Applies to memberships where payments are made every month during the duration of the membership term.

You understand and agree that you have committed to a contract. And you agree to membership fees payable by you at the rate offered at purchase time every month for a period of 12 months to access the training site for a period of 1 year if you purchase any 1 year duration payment plan membership.

OR

You understand and agree that you have committed to a contract. And you agree to membership fees payable by you at rate offered at purchase time every month for a period of 6 months to access the training site for a period of 6 months if you purchase any 6 month duration payment plan membership.

FIXED PAYMENT PLAN MEMBERSHIPS

Applies to memberships where payments are made for the first 3 months of the membership term.

You understand and agree that you have committed to a contract. And you agree to membership fees payable by you at rate offered at purchase time every month for a period of 3 months to access the training site for a period of 1 year if you purchase any 1 year duration fixed payment plan membership.

Cancellation of MONTHLY PAYMENT PLAN

You understand that you are able cancel your membership in the first 30 days for a full refund – as per our 30-day Moneyback Guarantee. Please email info@planacademy.com to cancel.

You understand that should you cancel your membership outside of the first 30 days, you agree to pay a cancellation fee equal to the total value of 3 monthly payments or the remaining value of your contract and calculated as [remaining months] x [monthly payment], which ever is lesser. Any existing discounts will continue to apply.

Cancellation of FIXED PAYMENT PLAN

You understand that you are able cancel your membership in the first 30 days for a full refund – as per our 30-day Moneyback Guarantee. Please email info@planacademy.com to cancel.

You understand that should you cancel your membership outside of the first 30 days, you agree to pay a cancellation fee equal to the total value of 1 monthly payment.

YEARLY PAYMENT PLAN

You agree to pay the membership fees in full for access to the training site for a period of 1 year or 6 months, according to the plan you choose at time of purchase.

Cancellation YEARLY PAYMENT PLAN

You understand that you are able cancel your membership in the first 30 days for a full refund – as per our 30-day Moneyback Guarantee. Please email info@planacademy.com to cancel.

You understand that should you cancel your membership outside of the first 30 days, no refund will be provided.

2. Membership

If you are under 18 years, you need your parents’ permission before becoming a member and accessing the Site.

Your Membership is non-transferable. You must not share your username and password with anyone else or allow anyone else to access the Site using your username and password.

You are responsible for every use of the Site that occurs in conjunction with use of your username and password. You must use reasonable efforts to keep your username and password confidential. You must notify us as soon as you become aware of any unauthorised use of your membership, username or password.

Membership is based on periodic subscription fees which are detailed on the Site’s sign up page. Your membership, or access to Content and areas of the Site, will be suspended or cancelled if we do not receive the fees for your subscription type.

You can ask for a refund of subscription fees under our “Moneyback Guarantee” policy, during the first 30 days of your subscription. You may also have rights granted to you by law which may entitle you to a refund of fees in specific circumstances. Apart from those things, refunds of subscription fees will not be made.

3. Availability and Use of the Site

The Site will usually be available 24 hours a day, seven days a week. We may, however, need to interrupt or suspend your access to the Site or the provision of the Site’s services and Content, for maintenance, technical or other reasons.

When accessing and using the Site and its services and Content, you must comply with directions, instructions or protocols posted on the Site.

We are pleased to be able to offer a wide range of exclusive Content on the Site for your educational and learning needs, which we aim to regularly add to. The Content will be updated, changed or removed from time to time, at our discretion, so we can’t guarantee that specific Content will always be available on the Site.

4. Rights to Content; intellectual property

Each item of Content is copyright of its author. We own any Plan Academy-contributed Content, and all other rights in the Site including its design, compilation and look and feel.

Your membership gives you a right (a revocable, non-exclusive licence) to use the Content for personal purposes. You must not redistribute Content (such as tutorials, eBooks, videos, courses and source files). Any project files, spreadsheets or other assets associated with Content are included to demonstrate the course or tutorial. You may use, modify and manipulate files for your own personal educational purposes, but you must not otherwise exploit the files and the assets in them, or redistribute the files or assets. If you love the Content, please ask your friends to become members too!

You may freely use the procedures and techniques demonstrated in the Content (that is, the knowledge you gain) for any commercial or personal purpose.

The trade marks and logos displayed on the Site are, unless otherwise stated, those of Plan Academy Inc. and others, and you must not use these without the approval of the relevant owner.

5. Fair use and prohibited conduct

You are permitted to download Content to your computer as part of your membership. But your membership is subject to a ‘fair use’ policy. Our ‘fair use’ policy requires that your use of the Site and the Content must be fair, genuine and reasonable. For example, the total amount of Content you download must be reasonable in light of your genuine education and learning needs, and the time needed to genuinely engage with the Content. We will use our reasonable discretion to decide whether a member has complied with the ‘fair use’ policy.

You must not use scripts to automatically mass download Content.

You also must not:

a. use a false email address, impersonate others, or misrepresent your affiliation with others;

b. insert advertising, branding or other promotional content into the Site or Content;

c. attempt to gain unauthorised access to computer systems or materials through the Site;

d. engage in automatic gathering of information from or through the Site (such as “spidering”, “screen scraping”, “database scraping” or harvesting of e-mail addresses);

e. attempt to interrupt or alter the Site’s operation in any way (for example through sending mass unsolicited messages, “flooding” servers, or introducing a virus, time bomb, trojan horse, worm, cancelbot or other computer routine );

f. use the Site or the Content in a way that violates applicable law, that violates third party intellectual property or other rights, or that is, fraudulent, obscene, offensive, or defamatory; or

g. except as allowed in these Membership Terms, copy, distribute, transmit, modify or otherwise exploit the Content or any other data or code made available through the Site.

6. Intellectual property complaints

We respect the intellectual property rights of others, and require that you do the same.

Please contact us if you believe that your intellectual property or other rights are being affected by anything on the Site.

If you are specifically making a copyright-based claim regarding Content, please forward the following information to us:

a. your address, telephone number, and email address;

b. a description of the location of the alleged infringing material;

c. a description of the copyright work that has been allegedly infringed; and

d. a statement by you that you warrant that the information given in your claim is accurate and that you are either the copyright owner or are authorised to act on the copyright owner’s behalf.

7. Forum and community rules

Please read our Forum and Community rules, which are part of these Membership Terms and apply to content contributed to the Sites by members (such as comments, reviews and forum posts).

We reserve the right, but are not obliged, to monitor all matter posted to the Site. We are not responsible or liable for material posted by others. We do, however, reserve the right to edit, refuse to post or to remove matter that in our discretion is objectionable or in violation of these Membership Terms, our policies or applicable law.

You must not upload or post any materials that:

a. restrict or inhibit others’ use or enjoyment of the Site;

b. are false, misleading, fraudulent, unlawful, abusive, harassing, defamatory, obscene, vulgar, or offensive;

c. infringe others’ rights, including privacy or intellectual property rights;

d. disclose personal information about others, particularly sensitive information;

e. contain a virus, spyware, or other harmful component; or

f. contain commercial solicitation or ‘spam’ of any kind.

8. Privacy

Our information collection and use of any personal information about you is set out in our Privacy Policy.

Personal information that you disclose may be used by Plan Academy, its agents and contractors in relation to your membership and the Site, including marketing activities for the Site.

We may disclose any personal information as necessary to satisfy any law, regulation or government request.

9. Refusal, suspension or termination of membership

We may, in our discretion, immediately restrict, suspend or terminate your membership and access to the Site if we consider you in breach of these Membership Terms, any other Site rules, or applicable law.

We reserve the right to refuse membership in our discretion (examples include previous breaches of membership terms on any of our websites and previous utilisation of the Site’s “Moneyback Guarantee”).

10. Liability and disclaimer

Except as provided in an applicable Non-excludable Law, we are bound only by the express promises made in these Membership Terms and are not bound by implied terms.

Except as provided in an applicable Non-excludable Law:

a. we do not promise that the Content or your access to the Site will be uninterrupted or error-free, that any defects will be corrected, or that the Site or Content are free of viruses or any other harmful components; and

b. we make no promises regarding your access to, or the results of your access to, the Site or Content in terms of correctness, accuracy, timeliness, completeness, reliability or otherwise.

Except as provided in an applicable Non-excludable Law, we and our affiliates are not liable for indirect, incidental, special or consequential damages, loss or revenue or loss of profits which result from any use of or access to, or any inability to use or access, the Site.

11. Changes to Membership Terms

We may change these Membership Terms from time to time, but we will notify members before doing so. You will be given the opportunity to cancel your subscription with a pro-rata refund (based on time remaining in your subscription) if you do not want to accept the changes. If you do not opt out in this way, your continued subscription to and use of the Site will be an acceptance of the updated Membership Terms.

12. Applicable Laws

We control and operate the Site from our offices in Canada. The laws of Canada govern these Membership Terms, and you and Plan Academy submit to the jurisdiction of the courts there.

Refunds, Returns, and Subscription Cancellations Policy

You will absolutely love our products and services.

However, you’re fully protected by a 100% money-back return policy.

Here’s how it works…

First 30 Days

If you are dissatisfied at any time during the first 30 days after purchase, simply delete all digital files, including video, audio, and text files you obtained from us, and ask for a full refund. You will get your money back. That’s a firm promise and commitment.

Subscription Cancellations

If you want to cancel a subscription you have with us, please visit My Account > Billing, and clicking on “Cancel Membership”.

When you cancel a subscription with us, you will continue to receive your subscription benefits until the end of the current billing period. You will not receive a refund of any portion of the subscription fees you paid for the current or prior billing periods.

Example 1: monthly subscription cancellation

If we process a monthly subscription’s cancellation on June 7th, you will continue to receive the benefits of that subscription until July 6th (30 days) and there will not be a refund of any part of the monthly subscription fee. You will neither be billed for nor receive the benefits of the cancelled subscription after your current billing cycle ends.

Example 2: annual subscription cancellation

If we process an annual subscription’s cancellation after 30 days of the first day of the subscription that begins June 1, you will continue to receive the benefits of that subscription May 31st of the next year and there will not be a refund of any part of the annual subscription fee. You will neither be billed for nor receive the benefits of the cancelled subscription after your current billing cycle ends.

Do not wait until the end of a billing or subscription period to make a subscription cancellation request because such requests are typically processed within 2 to 3 business days after we receive them. As it takes longer for us to receive postal mail than electronic mail, we recommend that you email your request. Providing us with your account/subscription number (if you have one) can also speed up the process of honoring your request.

We will confirm your subscription has been cancelled by either email or postal mail.

Contacting Us

Email your refund or subscription cancellation request to Support@activemelody.com. Please include the words “Refund Request” or “Subscription Cancellation Request” in the subject line of your email.

To serve you and others better in the future, we request (but do not require) that you tell us why you want a refund or cancelled your subscription. We want satisfied customers.

Please remember that asking for a refund but continuing to use products purchased from us is the same thing as stealing and may also violate applicable intellectual property rights law.

This refund policy was last updated on July 30, 2015.

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